Random Thoughts

The w@ho (Work At Home) PLDT Advertisement from Inquirer:

Off the top of your head… How many call center agents are you going to lose this year?

w@ho (Work At Home) is service of PLDT that equips call center agents with a high-quality internet connection at home. Quality of connection is (supposedly) so good that they can take voice calls (voip) and connect to their employer’s call centre infrastructure as if they were right there inside the call center office.

This is a good solution. It will help our call center kababayans “get a life”. It gives call center agents more time with family at home, reduces commute time and reduced risk from travelling during odd hours.

It also helps call centers bring down operating costs. For example, the call center can have 1,000 agents at their respective homes and won’t have to maintain a large office space. All the other costs of maintaining a flock of 1,000 agents (electricity, security, supplies etc.) will be reduced.

Lastly, this allows more of our workforce to enter into the call center industry which, prior to working at home, requires the physical presence of an agent at the call center’s office. Now a single mother, for example, won’t have to sacrifice her call center career because she can have both career and time with the baby.

Contact PLDT for W@ho inquiries: www.pldt.com.ph , bizsol@pldt.com.ph , 177 / 688-2700 / 1-800-100-BIZSOL

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